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Umrah Tips
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Assalamu alaikum dear Reader and Pilgrim,


It’s Hajera from Shade 7 here. I hope this finds you well, excited and looking forward to your special journey to the sacred lands insha’Allah. I thought I’d share some things I found incredibly helpful when preparing for my Umrah trip 13 – 27th Nov 2022 insha’Allah.


*Please note these are all from *my own personal experience* and from friends who have also recently been to Umrah (Oct – Dec 2022) and this has been written as someone travelling from the UK.


This is also especially for people going independently from an officially organised group (as I assume a group may manage some of the bookings etc for you).

Contents:

  1. Useful websites
  2. Vaccines
  3. Before you leave – practical things
    1. Getting your eVisa online
    2. Download the Nusuk app
    3. Rawdah slot booking – Masjid Nabawi & Timings for Women
    4. Your dua list – google doc
  4. Landing in Saudi and Jeddah airport & Mobile Top-ups
  5. Banking and money
    1. Revolut App
    2. Cash

1. Useful Websites

  1. Mama Teaches Me – How to Plan your Umrah with Kids – Blog post and Children’s activity book – Your kids (ages 5-10) will love this book and it’ll keep them busy and learning all about Umrah!

  2. Muslim Travel Girl – DIY Umrah Guide – I also bought her eBook and it’s really useful for getting started on getting air miles and hotel points for those of us who are new to it all.

  3. Umrah for Women – Free Lessons – Video by Muslima Coaching – just click the X on the advert pop-up that keeps coming up on the top right corner so you can watch the full video series for free – it was so helpful and short bitesize 15-30 min clips at a time so you can dip in and out.

2. Vaccines

Vaccines – you do not need the covid or meningitis vaccinations or certificates. You can travel without them to Saudi and females can now also travel alone without a male / mahram – please do keep checking but this was the latest and totally fine to travel without them – no one asked to see them at any point on my trip.


It goes without saying that you should revise and treat this pilgrimage and trip of a lifetime seriously. It is your duty and responsibility to ensure you are carrying out the acts of ibadah to the best of your knowledge and ability insha’Allah, striving to please Allah swt and also be an example and leader for others, teaching them the correct way to perform the rituals. Of course Allah swt is the Most Merciful and the Deen is easy, but please do make an effort and don’t just follow the crowd. You are in an incredibly privileged position to be invited to the Holy Lands and to be able to have the means to go post pandemic, so it is also good to stay thankful to Allah swt for granting you this blessed opportunity throughout insha’Allah.

3. Before you leave - practical things

Once you’ve made your intention to do Umrah and before you begin looking for flights and hotels / packages there are a few things you should do as far in advance as possible inshaAllah.

 

  1. Get your eVisa online

    It is possible to get the visa at the airport in Saudi, but I wouldn’t recommend this because you may struggle to book a Rawdah slot in Madina as this needs to be done in advance given there are limited slots available / released per week.

     

    You will need to take a photo of yourself. You can do this on your smartphone and use an app like Canva to resize it to the pixels required by the website (200 x 200 px) and change the background to white / transparent.

     

    I booked a multi-entry visa, which means I ticked: Umrah, Family & Relatives friends and Leisure (there is also a category called Events) – this means you can enter Saudi again within the year without getting another visa. If you book Umrah as a one-off it might mean you can only enter once.

     

    You will also need to have an address to put down in the eVisa, so it might be a good idea to book your hotel first, or if you’re staying with friends/family, have their address to hand when you login.

     

    Once you’ve got your eVisa you can now login to the Nusuk app and start seeing the time slots that are available for both Umrah in Makkah and the Rawdah for Madina.

     

  2. Download the Nusuk app

    Create a login and password and have it ticked so it remembers your details.

     

    When you want to login, click the Visitor section (third on the top menu) and enter your nationality, passport number and password.. You’ll then get a 4 digit code to your email to enter that you can login with.


  3. Rawdah slot booking – Masjid Nabawi
Masjid Nabawi

You can book your Umrah slots for Makkah and your Women’s Rawdah slots for Madina. I’d recommend booking your Madina Rawdah slot first as this is very crowded with limited availability.

 

You will need a flashing, live booking showing on your app, which means you will need internet connection. Sometimes you may not have signal or good internet so a tip is to save the booking into your Apple Wallet. If you don’t have an iPhone see what option it gives you to save the booking.

 

Try to go at least an hour before your time slot as the queues may build up. Stay calm and keep making dua for Allah swt to make it easy and peaceful.

 

The Rawdah is located in the male section of the mosque and it is cleared at certain times of the day to allow women to visit and pray there.

 

Timings for Rawdah:

Currently the timings for women (Nov / Dec 2022) are:

 

Daily except Fridays – Mornings: 6:00am – 11:00am and Evenings: 9:30pm – 12:00am

 

Fridays: Mornings: 6:00am – 9:00am and Evenings: 9:30pm – 12:00am

 

These might change so do ask around locally, hotel staff or even the cleaners might be able to help you.

 

Plenty of miracles have happened and I shall share some of these in another blog insha’Allah. Ultimately, know that Allah swt is above all the rules, apps and technicalities and you can still get into the Rawdah without a slot if it is written for you and Allah swt makes an opening – if He wills it, nothing can stop it! My nephew got in without an app booking while I was also on Umrah and so I know first hand this is true Alhamdulillah. Anything is possible and nothing is impossible for Allah swt – it’s a great lesson and for us all to remain hopeful no matter how the circumstances look.

 

Internet – see also below for Mobile

 

Try to use one family / friend member’s hotspot if you cannot all get internet. Especially for the Rawdah as you will need an active / live flashing booking. I simply took my friend’s phone in with me and had it connected to the hotspot and it worked fine Alhamdulillah.

 

d. Make your dua list – and ask others to send in theirs too!

A dear friend of mine did this when she went for Hajj this year (2022) and made a simple google form asking people to submit their duas (in third person for ease) so she could read them on the day of Arafah for everyone.

 

I thought this was such a beautiful, kind gesture and was so inspired, I created one for Umrah for all my friends and family to send me their duas. I printed it off before I left and then also updated it while I was in Saudi because I’d left with about 64 dua requests, and ended up with 91 masha’Allah!

 

There is plenty of time while you’re there – there is NO RUSH – keep reminding yourself, you are there to engage in ibadah and nothing else really. So take your time, pray for yourself and plentifully for others too. Remember the angels say Ameen for you too for the duas you make for others and the ummah, so you are never losing out Alhamdulillah!

 

You can also perform Umrah for someone that has passed away – just make the intention when you travel to a meeqat point.

4. Landing in Saudi and Jeddah airport & Mobile Top-ups & Google Duo

Jeddah airport does not have free wifi! It just won’t connect and I heard from a few people, including staff, that the airport wifi just doesn’t work.

 

You can go to the counter at the airport to get your local Saudi SIM – we had Mobily and the best package was a daily bundle for 20 SAR that you had to top up – i.e. 100 SAR for the week which is about £22 GBP.

 

 

You will also find that WhatsApp doesn’t work in Saudi and so you’ll need to download a VPN to turn on to connect when making calls. A friend recommended using Google Duo which is free and you can download that from the UK before you go. 

5. Banking and money

  1. Revolut App – this is the best way to pay for things via a Revolt Card and you can also buy and exchange SAR (although you can pay in GBP easily from the card too) – just make sure you order the card in advance and activate it using your pin in a physical shop (rather than an online transaction) to ensure it works.

  2. Cash – it’s always good to have some cash on you, especially to give sadaqah during your haram visits. We often gave money to the cleaners.

6. Makkah - Umrah tips

Read up about the Ihram for men and women – for women it’s relatively simple, before you go so you know what to expect. You cannot use anything scented, so have some unscented soap with you and a miswak as you won’t be able to use toothpaste whilst in the state of Ihram either.


Try to get there before your designated slot and ideally well before a salah time so you can go straight into the ground floor mataf area.


The Mataf (المطاف) is the open area around the Kaaba, where pilgrims and Muslims circumambulate around Ka’bah.


If you enter through the King Fahd Gate (this was the main gate I’d go through), you see the glorious Ka’ba as soon as you enter the haram. It’s actually on the floor below, so you’ll need to take the stairs or the escalators down.


One thing we noticed was that if it was Salah time and you were in the mataf area, they may close off the area to let you in to do your tawaf until the salah is finished. Do not panic or worry. They will open the areas again and various gates on the floor.


Find a convenient spot to pray – there are carpeted areas for the women towards the back and it is fine to pray here, you won’t lose your chance to go in and perform umrah. There is plenty of space and plenty of time Alhamdulillah.


Our first umrah was booked for 6-8pm (magrib time) and we ended up doing it after isha.


This closing off of the entrance also happened another day in the morning when I went around tahajud time. Again, the guards will push you back to pray in the carpeted areas for the women and will open up the area again once the salah has finished.


When you pray, elongate your sujood, take your time in your prostrations. You have your head on the most sacred grounds in the world. Keep it there and glorify your Lord for as long as possible.

  1. Touching the Ka’ba – not on Umrah

    So one thing I learnt after completing my Umrah was that it’s a mistake to touch the Ka’ba during your actual umrah tawfas. This is because the Ka’ba cloth, the Kiswah is heavily coated in perfume and itars, and because we are in Ihram, we shouldn’t touch anything scented. I didn’t know this at the time and we touched the Ka’ba on our 6th tawaf round.


    This is a point you should check with your local scholars and imams as well as there may be a difference of opinion.


    Alhamdulillah I was fortunate to complete 3 other Umrah’s on my trip. I’d intended 3 before I left and Allah swt, the Most Generous gave me the opportunity to do 4, for which I’m incredibly grateful and humbled, and now I realise the wisdom in it subhanAllah, because my 4th Umrah was for myself (the second and third were on behalf of others). May Allah swt forgive my shortcomings and accept these additional umrah’s from me. Ameen


    If you’d like to touch the Ka’ba there are plenty of opportunities for you to do so – and you should insha’Allah!! It is always crowded, or seems so – so don’t let this put you off! The closer you get and make your intention, Allah swt knows what your heart desires and openings just happen subhanAllah. You will get your turn too insha’Allah. So inch forward, and be careful not to push or hurt anyone – instead, bring and encourage other pilgrims with you – give them strength and courage! For females, you can take an elderly person’s hand when you get closer and assist them with reaching and touching it too insha’Allah. I saw and learnt so many times on this trip, that when you make space for others, Allah swt does the same and more for you in the most beautiful of ways, Alhamdulillah.


    I got to touch the Ka’ba more than once, including the front side of the door where the exposed brick wall is Alhamdulillah. Be sure to make your duas and then give others space to have a turn as well.


  2. Praying in the Hatim / Hijr area

It is believed that the blessings that one receives after praying inside the Al Hateem are equivalent to the rewards received by a pilgrim who prays inside the Kaaba.


If you’re keen to pray 2 nafl in the Hatim area (the semicircular part of the Ka’ba), there is a separate queue for men and women.


For women, the queue begins on the side of the Black Stone, where the semi circular marble starts. I was fortunate enough to have made an English speaking friend from Indonesia who had prayed in the Hatim a couple of days before, so she guided me through the process on Jummah morning.

Hold onto the marble, with both hands and queue single file. The queue will move reasonably quickly as people are allowed into the area. Stay patient. If people are pushing to cut the queue, simply guide them behind you and join the queue from the start of the marble area.


As we got closer, our turn came to enter, all of a sudden the cleaners came! They cleared the whole area and broke up the queue we’d all patiently been waiting in. We weren’t sure what to do, but an urdu speaking cleaner gave us the best advice- they needed 10-15 minutes to clean the inside area of the Hatim, and also the surrounding outside area, hence breaking the queue.


He advised us to simply go around and just begin to queue again. He said before we’d know it, our turn would come again and they’d be done with their cleaning – it was just a short time but the longer people took to clear the space, the longer it would take to get a chance to go in. We listened and made our way around again.


Alhamdulillah he was right! Before we knew it, we were at the front again and subhanAllah I was the last person in – which meant my Indonesian friend and I were able to pray right in front of the Ka’ba – rather than behind rows of people in the Hatim! We got the best spot and our patience was rewarded in the most beautiful, unimaginable way, Allahu Akbar!


We actually prayed our 2 rakahs of Duha as it was post fajr and after sunrise. We had a chance to pray another 2 and also touch and kiss the Ka’ba as we were right there, in the front row Alhamdulillah!


The best Jummah gift anyone could ask for – praying inside the Ka’ba – a piece of paradise on earth. Alhamdulillah


My advice is, don’t lose hope – stay patient, expect and ask for the best from Allah swt. It is truly a place where your duas and hearts desires come true, faster than you could imagine! So keep making dua, keep asking and expecting the best and you won’t be disappointed!


c. Jummah in Makkah


Everyone advised us to be at the Haram by about 10:30am at the latest, some even said come as early as 9:00am if you’re coming from far. The reason for this is because they stop letting people into the Mataf area at a certain point when it starts to fill up.


I recommend getting there early, for Tahajud or Fajr prayer and then just staying in the Mataf area until it’s Jummah time. After Fajr and sunrise, I completed a tawaf and then decided to try praying in the Hatim area (see above). There was plenty of time and after that I sat down in a spot right in front of the Ka’ba and took out my dua list and read everyone’s duas until the adhan went.


It was a little hot as the morning came in, but I had my print outs from the duas so used that to fan myself and others too 🙂 It’s a great time to sit and read Surah Khaf, make dua and just reflect on being fortunate enough to have a Jummah at the Haram, Alhamdulillah.


d. Can you wear socks / shoes during Tawaf and the Saee?


We did see women wearing shoes during both. As long as they are clean it shouldn’t be a problem.


I found the best advice to avoid blisters (and Alhamdulillah I didn’t get any after completing 4 Umrahs and a few tawafs throughout my stay) was to wear 2 pairs of socks.


I had one pair of normal above the ankle cotton socks, and a second paid of ‘trainer’ or ‘ankle’ socks that had grip at the bottom – Anti slip socks


I’ve later discovered they’re also called ‘gym socks with grips or yoga / pilates non slip socks


I found this was a good way to keep your feet from getting too hot too!

7. Janaza prayer

You will pray one likely after each fard salah at the Haram in both Makkah and Madina. It is prayed standing up and there are 4 takbeers. Some useful videos can be found on YouTube


1 – How To Pray Funeral Prayers (Janazah) in Masjid Al Haram, Makkah

2 – What Is the ‘Authentic’ Way to Perform Janāzah Prayer? | Ask Shaykh YQ EP 258


Again please check with scholars and verified sources.

8. Kind deeds to remember to do consciously

It’s going to be a tiring trip in many respects. Here are some ideas I thought might be good to keep in mind that will insha’Allah count as acts of charity and make you and other pilgrims feel happy too!


The easiest thing to reflect on and do is remember the Prophet (peace be upon him) said, “Smiling in your brother’s face is an act of charity” (At-Tirmidhi; Declared Authentic by Al-Albani). SMILE SMILE SMILE – AT EVERYONE! Young, old, cleaner, waiter, fellow pilgrim especially. Your smile will warm people’s hearts and I found the joy in people’s eyes at being in Makkah especially was truly something special – their eyes sparkled and they were just so happy and excited to be there – as I was too!


I smiled at an elderly lady near the Hatim area, and she grinned back at me – only to reveal a row of solid gold teeth – top and bottom! Haha – I wasn’t sure whether to laugh or not, it was a very funny unexpected moment and I’m sure she could see my reaction as I was taken aback, which made her grin even more lol! The ummah is full of beautiful people and you truly feel these are heavenly interactions so make the most of enjoying being in the company of these blessed souls.


It can and will likely get very crowded during your trip, so always try to remain patient throughout and remind yourself there is no rush. You are not here to race through your umrah or tawafs. Let the elderly lean on you – in fact take their arm or hands and support them to walk or get ahead of you if they need it. Let people pass you – often people will have been separated from their group and be anxious to catch up to them – make it easy for them, and smile at them and be someone that reassures them. There is great reward in comforting a believer’s heart insha’Allah.


We took chocolates from the UK, Cadburys in particular, but of course you could take anything. I’d recommend something wrapped so it stays clean and people can eat it whenever they like. They will be equally loved by adults and children!


My friend paid for an elderly couple’s tea on the train when she realised the waiter was hovering over them and they were so delighted – it was so beautiful and inspiring, seizing the moment type of gesture Alhamdulillah. I pray it weighs heavily on her scales because she did it instantly, without even thinking about it masha’Allah. This is the beauty of our ummah Alhamduulillah, be someone that reflects it too.


You could pay for someone’s tea or coffee or meal even – let the cashier or waiter know you’d like to cover the person behind you or at a particular table. You never know who might need that gesture and no doubt their heart will be touched with the thoughtfulness regardless of their circumstances insha’Allah.

You could also do something as simple as offer to get a fellow pilgrim some ZamZam during the Saee as this can get particularly tiring.

Of course make lots of dua for your fellow pilgrims and the ummah at large, those suffering, oppressed in various parts of the world, the sick and those who have already left this world.

9. Zakat / Sadaqah

Saudi has official charities – there is a place in the Makkah Clock Tower that is an official place opposite the Gissah stand on the ground flood. You can do all types of sadaqah and zakat, feed orphans and widows, do aqiqah sacrifices and contribute to waqf funds there.


For sadaqah you can take out cash at the ATMs and give money to the cleaners and local staff insha’Allah.


It’s also a good idea to give sadaqah after your umrah in case you made any mistakes to compensate for it.

10. Haramain train - Makkah to Madina / Jeddah to Madina

Haramain Train – and check our Muslim Travel Girl’s train tips here – if you’re travelling by train this is a great, convenient way to travel.


One thing to remember is that there is a restriction on luggage size on the train. It is limited to one piece of hand baggage and one piece limited to 25kg, but not exceed this size 65cm x 55cm x 35 cm – which is smaller than the suitcase you might have. I’m not sure how strict it is so it’s worth considering if taxis might be a better option if you’re a large group with bigger suitcases.


The MTG blog seems to say they’re not strict but please to check and read around

11. Madina - dates

Madina is a great place to get your dates and do some shopping. The date harvest is usually in the Summer time June/July, but the dates keep fresh for a long time Alhamdulillah.


Dates – Al Nakheel for Dates – Mob – 0558839282 / 0548105699 / kanfd11@gmail.com


I got mine from here. Alya Ajwa are the best category of dates from Madina (there are 4 types)


Al Joodi for Dates – this was also another recommended date shop but I didn’t get a chance to check this one out.

12. ZamZam at the airport - on your way home

I left from Jeddah airport. It might be different if you are leaving from Madina so please do check. We were all allowed 1 bottle each. You have to purchase it from outside the airport (there is an area) and show your passport to get the bottle. I think it’s about 11 SAR – £2.40 GBP

 

You then check in the bottle at a different counter to where you’ve checked in your baggage – they will tell you where.

 

Take a permanent marker pen / sharpie to write your name on the box so you can find it easily when you land back at home.

 

When you arrive at Heathrow / UK airport, you have to collect the Zamzam bottle from a different counter to the baggage reclaim – so make sure you don’t forget and just ask the staff which counter the zamzam water can be collected from!

13. Items to take with you to Saudi - Shopping

Throat sweets – Jackmans black lozenges – Throat and Chest – I found these are the best ones that are really strong but really make a difference – better than strepsils.


Metal / Steel water bottle – these are great to keep water cool. Take an empty one and fill it with zamzam when you’re at the haram. I only drank the ‘not cold’ zamzam to avoid getting a sore throat and the metal bottle kept the water sufficiently cool.


Hajj Safe – bag collectionhttps://www.hajjsafe.com/hajj-safe-collection/ – the one I used is here:


And the drawstring bag for shoes that has a couple of compartments which are really useful so you can keep things separate to your shoes.

Gift for Muslims – Umrah & Hajj Guide Book – I wish I took more of these, even the guy on the plane next to me took photos from my copy! Masha’Allah it’s helpfully divided up into sections and very easy to follow. Take a few as they’re so handy to give out to other pilgrims while you’re there for them to learn and benefit too.


Hajj and Umrah Made Easy – I was also gifted this book which I used as well.


Tawaf Tasbih – or digital counter

These are really handy to keep track of your tawafs and Saee, especially if you don’t want to use your phone during your umrah or acts of ibadah. You can get these from Makkah and Madina too. You can get these out there too but it’s just handy to have before your Umrah and order when you’re getting your shopping list.


It’s actually quite tricky to keep count on your fingers as it’s so busy and overwhelming and so having something to keep track really helps.


There was a lady I met at the airport on the way home, who was with her husband and son going back home to the USA. She said she was so tired when she’d arrived she made her son do 14 tawafs instead of 7 because she lost count! They were both exhausted by the end of it and then she realised why!! So it definitely happens!


Folding prayer mat


I had a Takva folding waterproof prayer mat which was really light and easy to carry.

There are many of these around so just take something that is lightweight and pocket sized that you can keep with you as the floor is marble so it’s nice to have something to pray on – you can find more here.


Chocolates / Sweets – to hand out to children and pilgrims at the Harams


They don’t have Cadburys chocolate in Saudi and so it was nice to get something the locals and others there would enjoy. We all know the UK has great chocolate and wrapped sweets or chocolates, even biscuits are great to hand out to children and pilgrims while you’re there. It just builds another connection between you and fellow pilgrims and a tasty unexpected treat 🙂


Abaya’s – these are so much cheaper to buy in Makkah or Madina.


I did have to get a few from the UK that were closed from the front. I got some zip front close ones from there for about £15.00!


I preferred something that didn’t have buttons down the front and have no risk of opening. Inside it’s comfortable to wear leggings and a t-shirt or sleeveless top for women as it is hot.


Abaya’s / Ihram women – I ordered mine from these UK companies


  1. Hayahal Muslimah

    My friend recommended this site and she ordered her abayas from here and loved them. I didn’t actually get my order because sadly someone in their family had passed away so they weren’t able to send it out in time. Inna lilahe wa inna ilaye rajioun. Please pray for the family and remember them in your duas.


    I want to take this opportunity to remind everyone reading this to pray for our small, creative Islamic business, especially Muuslim female owned, because only Allah and we as entrepreneurs know the struggle and grit it takes to run a business and strive to serve our Ummah – I often say to fellow entrepreneurs, if it was easy, everyone would do it! Having said that, our Islamic economy was built on trade and it’s a privilege we are able to do this work Alhamdulillah. May Allah swt make it easy and grant us all halal rizq, success and the love and sincerity to support one another. Ameen


  2. Abaya Buth

  3. Muslimah Kouture

14. Coming home

There is a natural sadness and missing of the Ka’ba and the spiritual peace you feel in both Makkah and Madina. There is a natural yearning to not leave, and to return again at the earliest opportunity. But the reality is, we all have to come back to our respective countries and homes and there is wisdom in this too. Remaining hopeful and positive is part of the character of a believer, and so remind yourself to make lots of dua and the intention that you will return again very soon insha’Allah 🙂

 

It’s also a good opportunity to consider what other acts of ibadah you can increase in once you’re back. There are still special times, like the last third of the night when the Messenger of Allah, peace and blessings be upon him, said, “Our Lord Almighty descends to the lowest heaven in the last third of every night, saying: Who is calling upon Me that I may answer him? Who is asking from Me that I may give him? Who is seeking My forgiveness that I may forgive him?” Reported by Abu Huraira Source: Ṣaḥīḥ al-Bukhārī 1145, Ṣaḥīḥ Muslim 758 so we can consciously seize these opportunities to make dua and hold onto the rope of Allah swt.

 

Another tip I found helped me was going to the masjid for Jummah and just being around other new people, seeing the love amongst the women of the ummah was really soothing. It is like another glimpse of the unity and bonds we will experience in Jannah insha’Allah. Spreading the salaam, being part of a community, praying together and for one another. It’s good to try and make this a more regular part of your routine if you can as a female insha’Allah. Perhaps even on weekends, take the family and try to make it a habit to pray one salah in the masjid just to keep that bond and your heart attached to these blessed gatherings. 

 

I hope this has been helpful and pray that you have a safe, blessed and accepted pilgrimage. Ameen. Remember you’re coming home with sins forgiven and rejuvenated faith from all you’ve seen and experienced insha’Allah and have been invited by Allah swt. Thank Him, Glorify Him and also all those that are part of facilitating your journey as they are a means of rizq granted to you by Him. Alhamdulillah.

 

If you found this useful, there are a lot of people to thank – it has only been possible for me to put this together because of Allah swt’s generosity and a lot of people’s kindness, shared experiences, insights, recommendations and advice that helped me put this together and make my own trip one of a lifetime Alhamdulillah.

 

Please share widely with others and do remember myself, all of those who knowingly and unknowingly that have been a part of this, and the Shade 7 family, including my parents in your duas insha’Allah. May Allah swt accept it from you and us all. Ameen

 

If you have any questions regarding my experience and think I could help, please feel free to reach out on – info@shade7.co.uk and put Umrah Query in the subject heading. Insha’Allah I’d love to be able to help or find out the answers for you if I can and will do my best for you.

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